returns & exchange policy
Moods shift like the tide — we get it. If a piece doesn’t feel like you once it arrives, here’s exactly how to send it back, what you’ll get, and how long it takes. No fine print, no games.
start your return or exchange
Ready to send something back? Start your return or exchange → returns & exchange portal
Enter your Order ID and the phone number or email used on the order. Once you submit, we’ll arrange a courier pickup and take it from there.
the window
The clock starts the day your order is delivered:
• Returns: within 2 days of delivery.
• Exchanges: within 7 days of delivery.
Start either one through the returns portal. Once the window closes, the order is final and can’t be returned or exchanged.
condition — unused & original
To be accepted, the piece must come back:
• unused and unworn
• unaltered and undamaged
• in its original packaging, with any tags or cards still attached
Pieces that show signs of wear can’t be accepted, and will be shipped back to you.
return pickup — fee applies
We’ll arrange a courier pickup from your address — just keep the piece packed and ready when our courier arrives. A pickup fee of ₹99 is deducted from your store credit.
refunds — store credit
All refunds are issued as Machli store credit — not back to your card, bank, or as cash. Here’s how it works:
• Store credit is processed within 5–7 business days after we receive and inspect the returned piece.
• It lands as a gift card you can use on any future order. [valid for 12 months]
• This applies to all returns, prepaid and Cash on Delivery alike.
exchanges — ₹99 per item
Want a different piece instead of a refund? Choose exchange in the portal. A flat ₹99 per item applies. Your new piece ships within 5–7 working days after we receive the original. Any price difference is settled via store credit or a quick payment link.
final sale — no returns
Anything bought on clearance or during a limited-time markdown is final sale. These can’t be returned, exchanged, or refunded.
damaged or wrong piece — on us
If your order arrives damaged, faulty, or we sent the wrong design, this one’s on us. Flag it within 48 hours of delivery at help@machli.co with a photo, and we’ll send a free replacement (or store credit, if you’d rather) — no pickup fee, no exchange fee.
ready when you are
Open the returns portal to start your return or exchange.
still adrift?
Questions before you start? Write to us at help@machli.co and we’ll guide you back to calm water.
